Secure payment

SECURE PAYMENT

PAYMENT BY CREDIT CARD OR DEBIT CARD 
PAYMENT BY PAYPAL 
PAYMENT VIA IMMEDIATE TRANSFER 
PAYMENT BY PRE-CHECKOUT 
PURCHASE ON INVOICE 
PAYMENT BY VOUCHER CODE 
CURRENCY

PAYMENT BY CREDIT CARD OR DEBIT CARD

We accept the following credit cards and debit cards:
MasterCard 
Visa 
American Express 
Maestro/EC payments

In the order process, select the field "MasterCard / Visa / American Express / Maestro" as payment method. Upon confirmation of your order, you will be redirected to the Saferpay.com/ ConCardis-Seite. First select the desired card type here: MasterCard / Visa / American Express / Maestro and then enter your personal card details in the fields provided.

www.mygretchen.com features state-of-the-art security server software with SSL encryption that protects your card data against eavesdropping and tampering during transmission.

PAYMENT BY VISA OR MASTERCARD

The payment system checks whether your credit card or debit card is registered for the 3-D security programs ‘Verified by Visa’ or ‘Mastercard SecureCode’. These are security methods developed specifically for these types of cards, verifying that the rightful cardholder and the legitimate online merchant actually participate in a transaction. If a credit card holder is registered for using the 3-D Secure verification an additional query mask opens up after you have entered your credit card details. This mask is connected with your bank and asks you to enter your "Secure Code" (a password you have selected). Only with the correct password the transaction will be carried out.

Wenn Ihre Kreditkarte für keines dieser Verfahren angemeldet ist, wird die Zahlung ohne weitere Authentifizierung durchgeführt. Weiterführende Informationen zu den Kreditkarten-Sicherheitsverfahren erhalten Sie von Ihrer Bank oder Kreditkarteninstitut.

PAYMENT WITH AMERICAN EXPRESS

The payment system checks whether the delivery address specified in the order matches the address stored as billing address at American Express (Amex address verification system, or "AVS"). If the addresses do not match, you will be asked in a separate email to provide the alternate delivery address with American Express. Your delivery will be sent only after successful authentication.

For all payments by credit card or debit card, credit notes from returns are always returned to the same credit card used for the purchase.

PAYMENT BY PAYPAL

In the order process select the payment field "PayPal". You will be automatically redirected to the PayPal site. If you are already a PayPal customer, you can log in there with your user data and confirm the payment. If you are not yet registered with PayPal, you can open a PayPal account and then confirm the payment.

Returns credit are always returned to the PayPal account used for the purchase.

PAYMENT VIA IMMEDIATE TRANSFER

IMMEDIATE transfer is a direct transfer procedure in which you can pay quickly and without additional registration.

All you need is a bank account and online banking access.

In the order process select the field "IMMEDIATE payment" as payment method. By confirming your order, you will be redirected to the secure payment website of IMMEDIATE payment, where you will receive an automatically completed remittance slip using your usual online banking data for payment. After the encrypted transfer your successful payment will usually be confirmed shortly afterwards.

Any transfer costs and bank charges are to be borne by the customer.

For returns credits, they will always be returned to the bank account used for the purchase.

PAYMENT BY PRE-CHECKOUT

In the order process select the field "Prepayment" as the payment method and complete the order.

After successful completion of your order, you will automatically receive an order confirmation via e-mail with our bank details. After placing your order please transfer the total amount directly to our account, stating your order number:

MiAna GmbH & Co KG 
Volksbank Mittelhessen eG
IBAN: DE97 5139 0000 0038 6473 00
SWIFT-BIC: VBMHDE5F

(For SEPA transfers from German accounts, you only need the IBAN code, for international transfers, please always include the BIC code.)

Any transfer costs and bank charges are to be borne by the customer.

Once your payment has been received in our account, we will ship your order.

For returns credits, they will always be returned to the bank account used for the purchase.

PURCHASE ON INVOICE UND KAUF AUF RATEN

We also offer the purchase on invoice and purchase on rates through the service provider Paymorrow. In order to use this payment option, you must already be registered and activated as a customer at Paymorrow. Only then this payment option will be displayed in the payment process.

If you want to finalize your purchase on invoice or purchase on rates, please select in the order process as payment method the field "Purchase on invoice and purchase on rates" and follow the further instructions in the payment process.

PAYMENT BY VOUCHER CODE

In the order step "Shopping cart", enter your voucher code in the field provided. If the order value exceeds the value of the voucher code, then please select the payment method with which you want to pay the remaining amount. If the value of the coupon code is higher than the order value, you can use the same code again on your next purchase. The balance is available until the credit is used up.

You can also redeem your voucher at any time in one of our Gretchen stores.

Learn more about GRETCHEN gift vouchers

CURRENCIES

Payments and refunds are settled in euros (EUR).

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