Shipping
Orders are typically shipped in the order they are received.
Handling
Orders are carefully picked and pulled from our on-site warehouse; each item is inspected for quality, double checked for accuracy and then carefully packaged and prepared for shipment to leave our warehouse.
Satisfaction
We want you to be thrilled with your purchase!
Shipping methods and costs
We deliver to 170 countries around the world, and offer different shipping options to meet your needs as listed below.
|
Destination |
Service |
Cost |
Delivery time |
|
Germany |
DPD |
Free of charge |
1-2 Business Day |
|
European Union, Switzerland |
DPD / FEDEX |
Free of charge |
1-3 Business Day(s) |
| Rest of Europe | DPD / FEDEX | 15 € | 1-3 Business Day(s) |
|
North America |
FEDEX |
25 € |
2-3 Business Days |
|
Japan, China, Corea, Taiwan |
FEDEX |
30 € |
3-5 Business Days |
|
Rest of the World |
FEDEX |
40 € |
4-6 Business Days |
When do we deliver?
UPS/ DPD orders: 9am-5pm, Monday to Friday.
Important information
| - | All orders require a signature upon receipt. |
| - | We are unable to redirect orders once items have been dispatched. |
| - | Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. |
Insurance
"Gretchen" insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by "Gretchen" and transfer of responsibility in the same way.
Customs duty
If your delivery goes into a country which is not a member of the EU, there might be additional customs fees.
The exact amount of the customs fee is difficult to determine because it is different for each county and product. As a rough guide, you will at least have to pay the VAT of your country plus an additional customs duty. You can ask your local customs.
VAT
Displayed prices are inclusive German VAT.
Do you have any further questions? Please do not hesitate to contact us on support(a)mygretchen.com
