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Returns

YOUR EXTENDED RIGHT TO RETURN:


In addition to your statutory right of withdrawl of 14 days, we grant you that you may return merchandise that you have purchased within 30 days without indicating any reasons by sending the merchandise back. The time limit starts running one day after the day on which you have received the merchandise. Instructions about your extended right to return are enclosed separately in writing. This does not affect your statutory right of withdrawl in any case.

Please send your returns to: Gretchen, MiAna GmbH&Co. KG, Wilhelm-Kabus-Straße 70, 10829 Berlin , Germany.

You will find all documents helpful in connection with the return of the merchandise - together with the delivery note - in your shipment.

In case of a return, the card or bank will be credited. Please note however that any losses incurred due to changes in the exchange rate will not be credited.

Your statutory right of withdrawl shall not prejudice the rules for compliance with our complementary contractually granted (extended) withdrawl and is granted independently thereof. Till the end of the period of the ststutory withdrawl right, the conditions specified therein shall apply. The contractually granted (extended) withdrawl right does not limit your statutory right in any case.

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